Privacy Policy | Rapid Drainage And Plumbing

These Terms & Conditions apply to messages sent and received in connection with Rapid Drainage And Plumbing Ltd (“we”, “us”, “our”), including messages sent via SMS and WhatsApp (and similar messaging channels) when you contact us, request a quote, book a job, or use our services. By using our messaging channels, you agree to these Terms.

Messaging Consent

You will only receive marketing or non-essential messages from us where we have a lawful basis to do so.

Consent (where required) may be provided through channels including, but not limited to:

website forms (including quote and contact forms where you enter a phone number)
requesting contact or updates by SMS or WhatsApp
paper forms (where used)
verbal confirmation during a call or in-person interaction

Automated WhatsApp replies: If you submit your phone number via a form on our website, we may send an automatic WhatsApp message to respond to your enquiry and help you progress your request (for example, to confirm details, request photos, or arrange a booking). If you do not want WhatsApp communication, please tell us and we will use an alternative method where possible.

Message Types and Frequency

Messages from Rapid Drainage And Plumbing Ltd may include:

responses to enquiries and quote requests
appointment confirmations and reminders
updates about attendance, delays, or job progress
requests for additional information (e.g., photos, address details, access notes)
invoices, receipts, and payment-related communications
customer service and follow-up messages
promotional offers or service reminders (where permitted)

Message frequency will vary depending on your interaction with us and the type of service requested.

Charges and Network Rates

Standard message and data rates may apply to messages you send or receive, depending on your mobile plan and provider. WhatsApp messages typically use mobile data or Wi-Fi.

Name
Email address
Phone number (including mobile number)
Address and/or location details (for providing quotes and carrying out jobs)
Details about your enquiry or job (e.g., photos you send, property details, requirements, access notes)
Communication preferences (e.g., preferred contact method/time)

Opting Out / Stopping Messages

You can stop receiving messages at any time:

SMS: reply “STOP” or an equivalent to any SMS message (where applicable)
WhatsApp: message us asking to stop, opt out, or unsubscribe
Alternatively, email us at [email protected]

Please note: even if you opt out of marketing messages, we may still contact you for essential service communications (e.g., about an active booking, safety issues, or billing).

Privacy

Our Privacy Policy explains how we collect, use, store, and protect personal data related to messaging and our services, including WhatsApp communications. It is available on our website.

Message Delivery and Service Availability

We aim to send messages promptly, but we cannot guarantee delivery without delays or failures. Issues may occur due to factors outside our control, including network outages, carrier restrictions, device compatibility, or third-party platform issues.

User Obligations

When using our messaging channels, you agree that you will not:

use messaging to send offensive, unlawful, misleading, or abusive content
attempt to disrupt our systems or misuse our contact methods
harass, threaten, or harm our staff or third parties

We may stop responding or block communications where messages are abusive or inappropriate.

Compliance with Laws

You agree to use our messaging channels in compliance with applicable UK laws and regulations, including those relating to privacy, electronic communications, and marketing.

Third-Party Platforms (including WhatsApp)

If you communicate with us via WhatsApp or other third-party platforms, those providers may process your data under their own terms and privacy policies. We are not responsible for how third-party platforms handle your data, but we take care in how we store and use communications we receive.